NBNCo’s latest announcement, entitled ‘NBN moves from build to run’, should be more accurately described as ‘NBN’s spin moves from bad to worse’. 

This is merely the latest smokescreen for the Turnbull Government’s failings in customer experience and the flawed technology decisions which have undermined the economics and capability of the network.

The reshuffle of the Chief Customer Officer is clear evidence the Turnbull NBN is failing consumers.

Further, NBNCo’s declaration that its organisational model needs to ultimately “evolve” to have a far greater emphasis on customers is more than three years too late.

Senate Estimates has also revealed the company spent $7.8 million of taxpayers’ money on the gen nbn media campaign.

“If only NBNCo spent as much energy on consumers as they do on their misguided media strategies” Ms Rowland said.

This comes after a week where the company again fell over backwards to talk about 1Gbps speeds to distract from the fact its FTTN network can’t even deliver 75Mbps on average.

And then there is the awkward topic of upload speeds….but of course you never hear Malcolm Turnbull talk about that.

Unfortunately these changes will provide no comfort for residents and businesses across the country that are stuck with Malcolm Turnbull’s second-rate copper NBN.